The Tool Store Canada Reviews

"Thetoolstore.ca" is a family-run business based in Canada that has been serving customers for over thirty years. It specializes in the woodworking industry, offering top-quality products at an affordable cost. The store is known for its wide range of Milwaukee Tools and Veto Pro Pac products. Some of the popular Milwaukee Tools include the M12 AIR-TIP™ Utility Nozzle, M12 12 Volt Lithium-Ion Cordless Soldering Iron, and the M12 FUEL 12 Volt Lithium-Ion Brushless Cordless HACKZALL Reciprocating Saw. On the other hand, Veto Pro Pac offers products like the TECH-XL Service Technician Tool Bag, XLT HVAC Tech Series Laptop Business / Tool Bag, and the TECH PAC MC Spec Ops. The store also offers special promotions such as a free SB-LD or DP3 when purchasing 1 or 2 tiered bags. The store operates from Monday to Saturday, 09:00 - 17:00. It has a customer rating of 4.2 based on 80 reviews. However, it's important to note that the availability of products may vary, and it's always a good idea to check the website for the most up-to-date information.

The return policy of "Thetoolstore.ca" is as follows: Customers are the foundation of the business and the store aims to make it as easy as possible to return unsatisfactory or defective merchandise. The Tool Store will refund all costs when returning a defective or damaged product. In the case that a product is not defective or damaged, the customer will be responsible for delivery and return shipping cost. To receive a refund, all items must be in the original package and unused. All original packaging must be intact and included in the return shipment. Customers will be refunded the full amount plus taxes by credit card or check, depending on the method of payment. A 10% restocking fee may apply based on the nature of the return. Customers have 7 days, starting from the date the order is received, to initiate the return of item(s).

As for the shipping policy, "Thetoolstore.ca" currently ships using Canada Post and Purolator services. Shipping charges will be displayed in the shipping portion of the check-out process. Shipping will be calculated upon checkout and will be based on the shipping location as well as the product being purchased. If the order requires a shipping quote, this will be emailed to the customer for approval. The store will not ship without the customer's approval. For heavy items requiring a gate lift, a $65.00 gate lift rate will apply. In some circumstances, a residential charge of $30.00 will be applied to high traffic residential areas. For orders to the USA, each order will have to be quoted a shipping amount prior to delivery. Customers are responsible for all custom and duty charges. If the product shows signs of damage upon delivery, customers are advised to refuse delivery and contact the store for a replacement.

"Thetoolstore.ca" offers several secure payment methods. The website utilizes SSLTM (Secured Socket Layer) technology, which uses advanced encryption methods to ensure that the information sent is secure. The accepted credit cards are PAYPAL, VISA, MASTERCARD, and AMERICAN EXPRESS. Please note that Visa Debit, check, or money order are not accepted. All orders are processed and charged immediately. Some items may not be in stock and will ship when available. If there is a price discrepancy on the site regarding pricing, customers will be notified ASAP. For international orders, customers can order online or call 1-888-768-8370. The Tool Store is located at 114 Erie St N. Leamington, Ontario, Canada N8H 3A2. If there are any other questions concerning ordering from thetoolstore.ca, customers are encouraged to contact them anytime.